Press Release Summary: CRM Benchmark of Lean Industrial Marketing
Press Release Body: In a global competitive environment, a lean industrial-marketing process must help to identify target markets, target customers, and target channels of sales and distribution. The program must focus on profitable growth and financial performance that matches the best-in-class global competitors. The assessment of an industrial-marketing program must include the determination and justification of new global markets with products that offer a superior performance advantage, including an attack strategy for countering foreign competition.
According to manufacturing journalist Thomas R. Cutler, in the current issue of Quality Digest, "Industrial-marketing programs must encompass the full range of activities needed to grow a business profitably, and often these programs neglect to cover the retention and expansion of a business with existing profitable customers."
Whether internally evaluated by a lean initiative team, or externally examined by a consultant, the lean (quasi-kaizen event) in an industrial-marketing program must assist manufacturers in identifying the cost to produce each product line as well as a comparison to the sale of each line item. "Industrial marketing programs help clients to track individual customer sales and profitability. The combination of these two elements must be tracked and used for profitability analysis to determine and develop specific target markets for expansion," says Larry Caretsky, CEO of Commence CRM.
Sales channel costs determine lean industrial marketing efforts Sales channel costs are determined to identify the real costs of sales. The information developed from an industrial-marketing program is used to pinpoint areas of waste in the marketing dollars, to make improvements in the sales channel selection, and to track performance from each channel. Nonproducing resources are then replaced by more effective channel-selection partners. As with all lean efforts, elimination of waste is the key component of an effective lean industrial-marketing program.
The importance of continuously updating competitor and market information is key to building an effective marketing program that sustains itself. This is the continuous process improvement aspect of a lean industrial-marketing campaign. "Knowing what the market is doing and where it is going, as well as what the competitors are doing, is critical in developing an effective growth strategy that targets areas where the company strength can be leveraged into more sales. Knowing the company's target market is moving to lower-cost products and that new competition is coming from foreign products allows a company to assess its strengths and weaknesses and make appropriate adjustments to its marketing strategy," Caretsky insists.
Keeping current customers satisfied: the greatest competitive advantage Strong industrial-marketing programs help a business to keep a focus on those markets they are willing and capable of best serving profitably. Successfully growing new customers is often included in the bonus or awards in a lean metric program, while existing customer satisfaction and retention is either completely ignored or minimized as axiomatic. While news reports of outsourcing customer service have been plentiful in the past several years, most lean industrial marketing efforts rarely include a comprehensive strategy for overcoming the cost of losing a single customer.
Commence Corporation (www.commence.com) is a leading provider of Customer Relationship Management solutions. The company's products are designed to provide growing businesses with flexible solutions that leverage the Web to offer an integrated platform for managing sales execution and customer service. Commence supports several thousand customers through a worldwide distribution network, with outlets in North and South America, Europe and Asia.
Commence Corporation www.commence.com Larry Caretsky Marketing@commence.com 1-877-Commence
Web Site: http://www.commence.com
Contact Details: Commence Corporation 200 Tornillo Way Suite 200 Tinton Falls, NJ 07712 732-380-9100
2022
